Privacy Policy

Web Systems Uganda is a website design and digital solutions company based in Kampala, Uganda. We provide professional website design, WordPress development, SEO services, cloud hosting, eCommerce development, custom software development, website maintenance, and digital consulting for businesses, organizations, schools, NGOs and government institutions.

This Privacy Policy explains how we collect, use, store and protect the information you share with us when you visit our website, submit a contact form, request a quotation, or become a client. We are committed to protecting the privacy of every visitor and customer who interacts with our services.

By using our website or contacting our team, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or submit personal information to us.

We collect two types of information: information you provide directly, and information collected automatically when you browse our website.

Personal Information You Provide

• Name
• Email address
• Phone number
• Company or business name
• Messages submitted through our contact forms
• Project requirements and briefing details

Information Collected Automatically

• IP address
• Browser type and version
• Device information (desktop, mobile, tablet)
• Pages visited and time spent on our website
• General website usage data for analytics

We collect information through the following channels:

• Contact forms on our website
• Direct email communication
• Phone calls and WhatsApp enquiries
• Website analytics tools
• Cookies and similar tracking technologies

We only collect information that is necessary to respond to your enquiry, provide our services, and improve your experience on our website.

The information we collect is used only for legitimate business purposes:

• Responding to your enquiries and requests
• Providing website design, development, SEO, hosting and maintenance services
• Preparing quotations and project proposals
• Communicating with you about your project
• Improving our website performance and content
• Improving your overall customer experience
• Monitoring website security and preventing abuse

We do not use your personal information for any purpose that is unrelated to our services.

Cookies are small text files stored on your device when you visit a website. They help us understand how visitors use our site, remember your preferences, and improve overall performance.

We may use cookies and similar technologies through tools such as:

• Google Analytics
• Google Search Console
• Website security tools
• Performance monitoring tools

We do not sell, rent or trade your personal information. Your data is only shared when it is necessary to deliver our services or comply with the law.

Information may be shared with:

• Hosting providers who keep your website online
• Technology partners who help us deliver specific services
• Payment providers when processing transactions (if applicable)
• Legal authorities when required by law

Any third party we work with is required to handle your information responsibly and only for the purpose it was shared.

We take reasonable technical and organizational measures to protect the information you share with us. These include secure hosting environments, access controls, regular security monitoring, and limiting access to customer information to authorized team members only.

While we work hard to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to using industry-standard safeguards to reduce risk.

We keep information only for as long as necessary to provide services and maintain business records.

• Enquiries that do not result in a project are typically kept for up to 12 months.
• Client project information and invoices are kept for as long as required by Ugandan business and tax regulations.
• Website analytics data is retained according to the settings of the analytics tools we use.

When information is no longer needed, we securely delete or anonymize it.

As a visitor or client, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for future communication at any time

To exercise any of these rights, please contact us using the details in Section 12. We aim to respond to all requests within a reasonable time frame.

Our website may contain links to external websites such as partner platforms, social media pages, or reference resources. We are not responsible for the privacy practices of these external sites.

We recommend reviewing the privacy policy of any third-party website you visit through a link from ours.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices.

When we make updates, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, or if you would like to exercise your data rights, please contact us: